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Terms of Service

Welcome to Pump Cloud!

Thank you for choosing services from Pump Inc.

We set up this ToS to provide stable, continuous and convenient services to you.

By using our services, you are agreeing to these terms. Please read them carefully.


Billing and Cancellation

We accept Alipay, WeChat Pay, WebMoney, Credit Cards and Bitcoin.

To provide all customers with advance notice, all payment invoices are generated 7 days before payment is due, and notification sent to the e-mail address on file. Failure to pay by the due date will result in interruption of service, and eventually account termination. If you exceed 3 days past your service invoice due date and failed to make any payments, the respective service will be permanently terminated and your data will be deleted.

We are constantly changing and improving our services. We may add or remove functionalities or features, and we may suspend or stop a service altogether.

You can stop using our services at any time by requesting a cancellation in our client area, although we'll be sorry to see you go. We may also stop providing services to you, or add or create new limits to our services at any time.

We provide new accounts with a 24-hours money back guarantee on VPS hosting services. To request for a refund, you need to open a ticket.

Hong Kong & Macau servers, software and control panel licenses are non-refundable.


Account Activation

You as the customer should use your own real information to sign up. We have rights to check your information or ask for any proof. Filling fake information can cause a termination of your account without any refunds.

Due to OFAC restrictions, we don't accept orders from the following countries:

Cuba, Iran, Lebanon, Libya, Myanmar (Burma), North Korea, Somalia, Sudan, Syria


Limitation of Liability

All of our services are unmanaged. We don't guarantee instant ticketing services.

Pump Inc is in no way responsible for data loss, time lost, income or any other resource due to faulty backups or non-existent backups. While our servers run enterprise level hardware and we take every measure of redundancy possible, it is the clients' responsibility to ensure offsite backups.

Pump Inc isn't responsible for data loss or inaccessible due to your operation, natural disasters, wars or other unusual social phenomena.

Pump Inc reserves the right to refuse service to anyone at its sole discretion, regardless of whether he/she is using services from us.


Prohibited Uses

Don't misuse our services. For example, don't interfere with our services or try to access them using a method other than the interface and the instructions that we provide. You may use our services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

The following is a non-exhaustive list and general guideline of prohibited uses, failing to comply with our AUP may result in your service being suspended and/or your account being terminated without you receiving any refunds.

· Adult Contents
· Hacker Contents
· Scamming Contents
· Contents against Copyrights
· Gambling Contents
· IP Spoofing
· HitLeap
· Nested Virtualization (i.e. QEMU inside a VPS)
· CPU-intensive Mining Applications
· Spamming (STRICTLY PROHIBITED)
· VPN/Proxies/Shadowsocks for Public Usage
· TOR Exit Nodes
· Torrent or Peer-to-Peer Downloading or Uploading
· Sending Outbound Attacks
· Hacking
· Port Scanning


About our ToS

We may modify these terms or any additional terms that apply to a service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We'll post notice of modifications to these terms on this page. We'll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

These terms control the relationship between Pump Inc and you. They do not create any third party beneficiary rights.

If you do not comply with these terms, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.


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